FAQ

Users and Login

• Help! I cant login!

• We’re sorry, a problem has occurred. - message

• “Invalid Email Address” - BUZ won’t accept my email address

• Turn off Multi-Factor Authentication (MFA)

Banking

• Banking is not calculating correctly

• Why can't I invoice my order?

Xero/MYOB/eWay

• Possible Xero Error's

• Payment Issue FAQ

• Possible eWay Issues

• Error creating overpayments/credit

SMS

• Can BUZ send SMS’s to our clients?

BUZ2BUZ

• Buz2Buz Error when ordering from a supplier

Job Tracking 

• Why does my order not have a Job Tracking status?

• Why is my Job Tracking Check Measure Status not updating?

Dispatch

• How do I change the "Dispatch date" calculation?

• How to add Freight charges?

• How does BUZ calculate the dispatch date?

• Can I change address for an order which has been invoiced?

• Why are all the jobs being allocated to the one (or the wrong) installer?

• How do I add a second installer to a Job?

• Incorrect Statuses

• Add a question to select the Dispatch type

Barcode/Printer

• Where to start with Barcode Scanners

• Job Sheet Barcode Printing Issues

• Handheld scanner wont scan BUZ Job tracking or Dispatch status barcodes

• Mac label printing issue

Job Sheet

• Why can’t I print a Job sheet?

• Why is my Job sheet empty?

• Why is my Job sheet missing information?

• Why is my job sheet printing the same line multiple times?

• Barcode on the job sheet is too small

• Excel Macros Disabled

Odata/PowerBi

• PowerBi Error

• Possible issues that affect PowerBi

• Using Odata to make a customised report

Sales

• Sales Rep is not showing in the calendar

• Who can see Cost in Quoting?

• Add a Minimum Deposit requirement

• Lead statuses - Ways to inform Sales reps

Product

• How to add a new product from start to finish

• How to add a new option or component

• How to change an Inventory Item code

• Moving Inventory Items to a different Inventory Group

• Inventory Items Import Errors

• I cant edit a Price Co-Efficient!

• Linking an Inventory item to a question

Order

• Why cant I accept an Order?

• Can I add a picture or file to an order?

• Error when trying to Accept an Order

• Error when trying to complete a Check Measure

• Change address of an order

• Blank Error Message

• Sending customers Automatic Emails when an Order is “Accepted”

• Document template (Quote/Delivery docket/Invoice) showing the incorrect information.

• When I apply a discount the prices don’t discount evenly

• Why is my Tax not calculating correctly

• I created a Group (Product) but I cant see it in my list

• iPad and Uploading Attachments

BUZ Help desk

• I can't access the BUZ Service Desk

Customer Users

• Customer is unable to place an Order

• Customer is unable to access my company profile

• New Customer received invitation but was not prompted for a password

Miscellaneous

• Adding Minimum Order Value to Components

• Email Link to Order Summary Page

BUZ Maintenance

• I need to update the price of an inventory item, where do I start

• Errors when adding Inventory Items