Jobs Showing Incorrect Statuses

BUZ follows the order sequence below:
Enter the order > Order is accepted > Check Measure is complete > Job Tracking > Dispatch

If you notice an order doesn’t have the correct status in Dispatch or Job Tracking, there can be several reason for this, but the most common are:

• An order item may have been changed, added or removed (such as a component has been added to the order)

• A line item status may not have been updated or saved correctly

• Changes made in a previous step but not confirmed in the following steps (such as changes made to an order during Check Measure but not confirmed after in Job Tracking or Dispatch)

You can confirm things out of order but it may affect the processes following it. The reason for this design is so that both your production and dispatch can be aware of any changes made and reduce reworks.

It’s important to identify what is causing the statuses to change. Some things to start with are:

1. Is it happening to all orders/jobs

2. Are there any common items (or customers) in the affected orders/jobs

3. Are there any changes to the orders/jobs (such as new products/components being added to the same job)

4. Are staff updating the required processes correctly or are they missing anything when updating a job

5. Has there been any changes or updates to the Job Tracking/Dispatch Lines or Statuses

There are different steps you’ll need to take depending on the cause and required outcome.

In the example below, the Installation line changes from Confirmed to Unconfirmed due to a new component being added.

Order 1000166.A is accepted by customer and waiting for check measure           Dispatch Scheduling - both lines (Installation and Check Measure are unconfirmed	Open Open
Both Check Measure and Installation dates are confirmed
During Check Measure the order is edited and a new component is added and then Check Measure is completed             As the new component has a Job Tracking Line, this changes the overall Installation from Confirmed to Unconfirmed

Depending on your business requirements, you may not want the Installation/Dispatch status to change. In this instance, you will need to remove the Job Tracking Line from the Group.

To remove a Job Tracking Line from the Group, go to

Settings > Inventory Settings > Groups > select the relevant group with components > scroll down to Job Tracking (Default) and change this selection to none and save.

Please note, doing this will affect all items in the corresponding Group, hence if there is something that requires a Job Tracking Line, then you should move it to a separate Group or create a separate group for the product/component.