We’re sorry, a problem has occurred. - message
- Alex Morrisson
I know it is frustrating, but occasionally you may see this page, we hope you never see it but if you do don’t fret.
Before you create a request
Go back and see if you get the error again - it could an issue with Wifi/Internet/Server - which will fix itself the next time you try the process that gave you this error
See if anyone else in the office is getting the error
Clear cookies and cache
Try a different Internet Browser
try using a “guest account” or an “incognito window”
Try accessing BUZ on your mobile device (make sure it is not connected to the Wifi)
If none of these fix the issue and everyone is getting the error then report it to BUZ
Steps from here
Simply
go back,
take a screenshot,
log in to BUZ Help desk
Raise a request
Report a Bug
attach the screenshot with a description of how the error occurred
BUZ Support will get to you as soon as they can, all Bugs get the highest priority
Tips on getting this resolved ASAP
Provide as much information as possible,
Include order reference number/s
Steps that you took to find the error
If you think that a customer or product was part of the issue note it
Make sure the screenshot includes the URL and as much of the page as possible, if you just send the error we will not be able to see what has happened and we will ask you these questions, which will delay any effort of resolving the issue