Managing Multiple Email Addresses for Customers

Managing Multiple Email Addresses for Customers

Some of your customers may have multiple email addresses for different parts of their business

for example, one for billing, one for sales queries, and another for delivery instructions. BUZ offers flexible options to manage and direct communications to the right email address.


🔹 Billing Contact

Every customer card includes a Billing Contact, which is typically used to receive:

  • Invoices

  • Statements

  • Order confirmations

Email Template Merge Field

To send emails to the Billing Contact, use the merge field:
[Billing Email Address]

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🔹 Delivery Contact

You can also add one or more Delivery Contacts to a customer card. This is ideal when a customer has multiple delivery locations or departments handling deliveries separately.

Each delivery contact can have their own:

  • Email address

  • Phone number

  • Delivery address

Email Template Merge Field

To send emails to a delivery contact, use the merge field:
[Contact Email Address]

📌 Note: While possible, it’s less common to send invoices or order confirmations to a Delivery Contact. This option is best for dispatch- or delivery-related communication.

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🔹 Logged-In Customer

If you leave the email address field blank in the email template, BUZ will send the email to the user who is logged in and placing the order. This is useful for self-service customers who manage their own accounts.


🔹 Using Customer Groups for Advanced Email Logic

If your business serves a variety of customer types, each with different email routing needs, you can use Customer Groups to manage email behavior more precisely.

For example:

  • Group A: Send billing documents to the Billing Contact

  • Group B: Send to the logged-in user

  • Group C: Send sales queries to a specific delivery contact

Each group can have its own email template, giving you full control over how communications are handled.


📚 Related Help Pages


💬 Need Help?

If you're unsure which option is best for your setup, reach out to the BUZ support team or your onboarding contact for tailored advice.