Credit note - Partial paid - Full refund (of the amount paid)

In this scenario the customer has made a partial payment, we are paying the whole amount back.

Open

The order must be invoiced for the Credit note option to be present.

Once you select “Credit note” a new order will be created with the same number but a new version,( .B .C .D ) will be created.

Open

The Status will be set to “Credit Note”

Change the amount to reflect the full amount in the original order, keep it as a negative and select “Accept”

Once Accepted you can Refund the amount required

Once you have refunded the money owed the credit note will be zero’d

The original order (which had money owing still) will be updated so that it can be reconciled.

Note if you did not add the full amount of the order to the credit note and only refunded the amount that was paid the original order you will not be able to pay the customer anything back.