Credit note - Full amount paid - Full amount refunded

In this scenario the customer paid the full amount and we are paying the whole amount back

Open

The order must be invoiced for the Credit note option to be present.

Once you select “Credit note” a new order will be created with the same number but a new version,( .B .C .D ) will be created.

Open

The Status will be set to “Credit Note”

Leave the amount as a negative and select “Accept”

Once Accepted you can Refund the amount required

Which will be added to the Credit note

The original order will not be update or show any information relating to the credit note.