Email - Avoid sending emails to Junk inbox's

Owned by Alex Morrisson
Last updated: Oct 30, 2023
3 min read

Email providers have measures in place to reduce spam and scam emails being sent to their users; this can be a problem for legitimate companies trying to send Quotes, Invoices and any other emails to their clients. To prevent your emails from going to a Junk inbox, BUZ has created a tool to verify your Domain (yourcompany.com.au) with our email server.

Validating a single email address

1. Settings → Organization Details

2. The email address you signed up with will auto-populate in the “Email Accounts” Field; you can change this if required. Once you are happy with the email address, click on the “Send Verification Email” Button

The status will change.

Linking Domains

This step requires more work but is well worth the effort.

If you have access to an IT person who has experience with DNS or you have experience with DNS, this option provides a better solution. It will show all emails from the intended user rather than a group email.

To register your email domain with BUZ, you will need to do the following:

  • Go to Settings → Organization Details

  • Scroll down to Email Configuration → Email from domain

A set of information will be generated that will need to be placed into the DNS server that your company uses.

It will look like this: “DNS Record: Name = _amazonses.buzsoftware.com.au, Type = TXT, Value = dLYmFGtu9PRADD/3YYVzmUIjqFw=”

  • Next, you will need to add a CNAME Record to the Domain, which will differ depending on your domain; I suggest reading their documentation or doing a simple Google search for “adding a CNAME Record”.

  • Once this occurs, our server will be able to verify the entry and “Validation Status” should change from pending to success (this can take up to 15 minutes)

DKIM Records

  • Login to the BUZ Helpdesk, and once the CNAME record has been validated, we will provide you 3 DKIM Records to add to the domain.

SPF Record

If your domain doesn't have an existing SPF record, publish a TXT record with the following value. The name of the record can be blank or @, depending on your DNS service.

"v=spf1 include:amazonses.com ~all"

SPF records can contain multiple include statements. If your domain already has an SPF record, you can add an include statement for Amazon SES by using the following format:

"v=spf1 include:example.com include:amazonses.com ~all"

More information can be found here: https://docs.aws.amazon.com/ses/latest/dg/send-email-authentication-spf.html

 

As all domains differ, we cannot provide a step-by-step process for creating a rule. You may need a Google search or contact your domain provider for assistance.