Page Comparison

...

Is it my browser? -

• Cookies, cache (click here for the easiest way to clear them), (or here to clear ALL website cookies, cache and browsing data)

• Too many tabs open.

• Browser update has caused issues.

• Duplicate saved passwords or autofill data. How to manage passwords, click on the browser to view their help page: Chrome, Edge

My computer? - Too many programs open.

...

• Incorrect password.

• Incorrect email address, (especially if you log in to other BUZ organizations).

• Might have the CAPS (capitals) key selected.

What can I do about it?

• Go back and try again - see if you get the error again

• See if anyone else in the office is getting the error

• Clear cookies and cache

• Try a different Internet Browser,

• Key in your user name and password, do not use saved or autofill data

• Check if anyone is able to log in with a different user name and password

• Try a different internet browser such as Chrome, Firefox, Brave, and if you really have to Microsoft Edge😣

  try

  Microsoft Edge

  • Try using a “guest account” or an “incognito window”

• Try accessing BUZ on your mobile device (make sure it is not connected to the Wifi)

• Too many tabs open. Close all tabs and try again

• Is the user active? Try deactivating and reactivating them: Deactive and Re-Activate a User

• Clear cookies, cache (click here for the easiest way to clear them), (or here to clear ALL website cookies, cache and browsing data)

• Duplicate saved passwords or autofill data. How to manage passwords, click on the browser to view their help page: Chrome, Edge

• Incorrect login URL (web address). The login URL should be https://login.buzmanager.com . If it is a saved bookmark/favourite, then you may have to delete the bookmark/favourite and add it again

  • Chrome: https://support.google.com/chrome/answer/188842?hl=en&co=GENIE.Platform%3DDesktop

  • Microsoft Edge: https://support.microsoft.com/en-us/office/how-do-i-remove-a-favorite-that-i-no-longer-need-2f5a0622-8565-48df-86e8-9a2d4be66ede

• Reset everything,

  • Start with closing all the browsers

  • Restart the computer (unlikely to change anything but might fix something)

  • Restart the Wifi (Router and Modem)

  • Click the “Forgotten password” linkTry resetting your password.

If none of these fix the issue, then report it to BUZ

...

• Go back to BUZ

• Take a screenshot of the whole page

• Log in to BUZ Help desk

• Raise a request

  • Report a Bug

• attach Attach the screenshot with a description of how the error occurred

• BUZ Support will get to you as soon as they can, all Bugs get the highest priority

...