Technology can be finicky, and many factors can affect your ability to log in. Below are common reasons why you might be experiencing issues and steps to troubleshoot them.

Possible Causes & Fixes

1. Browser Issues

• Cookies & Cache: Try clearing your browser’s cookies and cache:

  • Click here for the easiest way to clear them

  • Click here to clear ALL website cookies, cache, and browsing data

• Too many tabs open: Close unused tabs and try again.

• Recent browser updates: Sometimes, updates cause compatibility issues.

• Duplicate saved passwords or autofill data:

  • Manage saved passwords: Chrome | Edge

2. Computer Issues

• Too many programs running can slow performance.

• Restart your computer.

3. Router/Modem Issues

• Overheating can affect performance.

• Restart your router and modem.

• Check if they need an update.

• If it hasn’t been reset in months, restart it.

4. Internet Provider Issues

• High traffic periods can slow connectivity.

• Check for outages with your provider.

• Bad weather can impact connectivity.

5. Is BUZ Down?

• A server may have crashed.

• An update may not have worked properly.

• A third-party service BUZ integrates with (Xero, eWay, PayPal, Google Maps) may be down.

6. Common Login Mistakes

• Incorrect email or password.

• Using the wrong login credentials, especially if you manage multiple BUZ accounts.

• CAPS LOCK is on.

Troubleshooting Steps

Try These First

1. Re-enter your username and password manually (don’t use autofill).

2. Try a different browser (Chrome, Firefox, Brave, Edge).

3. Use an incognito/private browsing window.

4. Try accessing BUZ from a mobile device (without Wi-Fi enabled).

5. Close all unnecessary tabs.

6. Check if another user can log in with their credentials.

7. Ensure your user account is active: Deactivate & Reactivate a User

8. Check if you’re using the correct login URL: BUZ - Login

   • If you saved an incorrect bookmark, delete and re-add it:

     • Chrome: Manage Bookmarks

     • Edge: Remove a Favorite

Reset Everything

1. Close all browsers.

2. Restart your computer.

3. Restart your Wi-Fi (Router and Modem).

4. Try resetting your password.

Still Not Working? Report the Issue to BUZ

If none of the above steps resolve your issue, report it to BUZ Support.

How to Submit a Support Request

1. Go back to BUZ.

2. Take a full-page screenshot.

3. Log in to the BUZ Help Desk.

4. Submit a Bug Report.

5. Attach the screenshot and describe the issue:

   • Steps you took before the error occurred.

   • Order reference numbers (if relevant).

   • Customer/product details (if applicable).

   • The full page URL.

   • Any error messages (even if they seem unclear).

Providing detailed information will help us resolve your issue as quickly as possible. Screenshots should include the full page (excluding sensitive financial or personal details).

BUZ Support prioritizes bug reports and will get back to you as soon as possible!