Page Comparison

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Is it my browser? -

• Cookies, cache (click here for the easiest way to clear them)too , (or here to clear ALL website cookies, cache and browsing data)

• Too many tabs open, .

• Browser update has caused issues.

• Duplicate saved passwords or autofill data. How to manage passwords, click on the browser to view their help page: Chrome, Edge

My computer? - Too many programs open.

The Router, and /or Modem?

• Cookies, cache, .

• Modem/router too hot, .

• Router or Modem needs an update, .

• Router or Modem has not been reset for several months.

The Internet provider?

• Busy period, .

• provider Provider has an outage, .

• bad Bad weather (seriously this can be a factor).

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• One of the server’s may have crashed, .

• an An update hasn’t worked properly or .

• one One of the services that we use has made a change.

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Am I having a bad day? (we all have them) -

• Incorrect password, .

• Incorrect email address, (especially if you log in to other BUZ organizations).

• might Might have the TAB CAPS (capitals) key selected.

What can I do about it?

• Go back and try again , - see if you get the error again

• See if anyone else in the office is getting the error

• Clear cookies and cache

• Try a different Internet Browser, Key in your user name and password, do not use saved or autofill data

• Check if anyone is able to log in with a different user name and password

• Try a different internet browser such as Chrome, Firefox, Brave, and if you really have to Microsoft Edge😣

  try

  Microsoft Edge

  • Try using a “guest account” or an “incognito window”

• Try accessing BUZ on your mobile device (make sure it is not connected to the Wifi)

• Too many tabs open. Close all tabs and try again

• Is the user active? Try deactivating and reactivating them: Deactive and Re-Activate a User

• Clear cookies, cache (click here for the easiest way to clear them), (or here to clear ALL website cookies, cache and browsing data)

• Duplicate saved passwords or autofill data. How to manage passwords, click on the browser to view their help page: Chrome, Edge

• Incorrect login URL (web address). The login URL should be https://login.buzmanager.com . If it is a saved bookmark/favourite, then you may have to delete the bookmark/favourite and add it again

  • Chrome: https://support.google.com/chrome/answer/188842?hl=en&co=GENIE.Platform%3DDesktop

  • Microsoft Edge: https://support.microsoft.com/en-us/office/how-do-i-remove-a-favorite-that-i-no-longer-need-2f5a0622-8565-48df-86e8-9a2d4be66ede

• Reset everything,

  • Start with closing all the browsers

  • Restart the computer (unlikely to change anything but might fix something)

  • Restart the Wifi (Router and Modem)

  • Click the “Forgotten password” linkTry resetting your password.

If none of these fix the issue, then report it to BUZ

Steps from here

Simply

• go Go back ,to BUZ

• take Take a screenshot ,log of the whole page

• Log in to BUZ Help desk

• Raise a request

  • Report a Bug

• attach Attach the screenshot with a description of how the error occurred

• BUZ Support will get to you as soon as they can, all Bugs get the highest priority

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