Recently a few email providers have made some security and privacy updates, this is an attempt to reduce spam and scam emails being sent to their users. To ensure that your emails are effectively sent and received, BUZ has created a way to verify your domain with our email server.
When your customer sees an email, it comes from our server and not your email provider. Occasionally this causes emails to be sent to junk or bounce back to BUZ, due to the tighter restrictions email servers have put in place to mitigate spam emails. You may have seen emails forwarded to you from admin@buzsoftware.com.au, which was a temporary process so that you didn’t lose any replies.
The developers have been working on a tool that can help reduce the chance of you email going to a Junk folder or spam inbox.
BUZ has set up a facility to register your email account/s, so our server allows us to verify with the email providers that all the emails being sent are legitimate.
There is 2 options available.
If you have access to an IT person who has experience with DNS
To register your email domain with BUZ you will need to do the following:
Step-by-step guide - Option 1 - Linking Domains
1. Open Settings in BUZ
2. Click Organization Details
3. Scroll down to Email Configuration -> Email from domain
4. Enter your email domain name (e.g. Yourcompany.com.au)
5. Click out of the text box
6. A set of information will be generated that will need to be placed into the DNS server that your company uses. It will look like this: “DNS Record: Name = _amazonses.buzsoftware.com.au, Type = TXT, Value = dLYmFGtu9PRADD/3YYVzmUIjqFw=”
7. The person that manages your IT infrastructure will know how to add this to your companies DNS.
8. Once this occurs, our server will be able to verify the entry and “Validation Status” should change from pending to success (this can take up to 15 minutes)
As all domains differ we cannot provide a step by step process for creating a rule. If you get stuck we may be able to help, send an email to support@buzsoftware.com.au
Step-by-step guide - Option 2 - Validating a Single email address
If this is not a viable option for your business we have a second option, a simplified method which will still help get your emails to the client but the email address will only show the email account nominated in the steps below
1. The email address you signed up with will be auto populated in the “Email Accounts” Field, you can change this if required. Once you are happy with the email address, click on the “Send Verification Email” Button
The status will change
