Overview
Design the format of an email template for the different SMS tasks.
Settings → Email Templates →
On this page:
SMS Providers
There are various SMS providers that can convert emails to Text messages.
Not all of the providers use the same format and may require the different information, generally they will have the requirements on their webpage or you can email the SMS providers support team for more help.
Below is an example of how to set up an email template to send information across to the SMS Provider
Template Place Holders
Email Subject Place Holders
| Place Holder Text | Function description |
|---|---|
| [Contact Name] | Formatted Contact Name e.g. Mr FirstName LastName |
| [First Name] | Order contact's first name only |
| [Last Name] | Order contacts last name only |
| [Reference Number] | Order number and revision |
| [Reference Description] | Order reference |
| [Sales Rep Name] | From Sales Representative settings |
| [Sales Rep Email] | |
| [Sales Rep Phone] | |
| [Sales Rep Mobile] | |
| [Sales Rep Fax] | |
| [Total Amount] | Total value of order |
| [Outstanding Amount] | Outstanding amount un paid (Can be applied to Quote and Invoices document types) |
| Lead Place Holder Text | |
| [Lead Date] | Appointment Date |
[Lead Time] | Appointment Time |
[Installation Date] | |
| [Install Time] |
Email Body Place Holders
| Place Holder Text | Function description |
|---|---|
| [Customer Description] | Customers Company Name and if no company name then First and Last Name |
| [Contact Name] | Formatted Contact Name e.g. Mr FirstName LastName |
| [First Name] | Order contact's first name only |
| [Last Name] | Order contacts last name only |
[Reference Number] | Order number and revision |
| [Reference Description] | Order reference |
| [Total Amount] | Total value of order |
| [Outstanding Amount] | Outstanding amount un paid (Can be applied to Quote and Invoices document types) |
| [Sales Rep Name] | From Sales Representative settings |
| [Sales Rep Email] | |
| [Sales Rep Phone] | |
| [Sales Rep Mobile] | |
| [Sales Rep Fax] | |
| [Branch Name] | From Branch setting |
| [Dispatch Address] | Dispatch Address |
| Lead Place Holder Text | |
| [Lead Date] | Appointment Date |
[Lead Time] | Appointment Time |
| Dispatch Place Holder Text | |
| [Installation Date] | |
| [Installation Time] | |
| [Contact Mobile Phone] | Mobile number used for SMS email |
| [Contact Email Address] |
How do I send a text or when will BUZ send a text
There is 2 ways to send an SMS,
- Manually in the quote/order screen
- Or you cant set up a "Send Email (or SMS in this scenario) on status change"
Example SMS Templates
Confirming your Measure and Quote for [Lead Date] at [Lead Time] with our Sales Consultant [Sales Rep Name]. If you have any questions please call the office on ..........
Confirming your installation for tomorrow [Installation Date] at [Install Time]. If you have any questions please call the office on .............
BUZ Blinds EOFY SALE...Up to 50 percent OFF on all products manufactured by BUZ Blinds until THIS Saturday the 30th of June. Call us .......... to make YOUR windows come to life. *Please do not reply to this message
Dear Customer, confirming your free measure & quote. Your booking is on the [Lead Date] @ [Lead Time]. With Compliments -BUZ Blinds
This is a reminder that a fitter will be attending your premises tomorrow. BUZ Blinds
Hi [First Name], I saw that you went ahead with your quote ([Reference Number]) from [Sales Rep Name] and just wanted to touch base to say THANK YOU for choosing to work with us. I'll follow your order closely and look forward to hearing how it all goes. Regards, [Sales Rep Name]
FAQ
Why is the message showing the place holder text instead of the populated data that is meant to be there?
The place holder text is case sensitive and needs to have capital letters where we have shown
I cant send any messages?
Can you send/receive manual SMS?
NO → Check your email for Red oxygen error emails.
Example error email:
- Have you verified your email address in BUZ to avoid emails being sent to junk emails (information can be found here)? Ensure this email address is the same one you have configured to send your Email Template from and this email address is set up in your Red Oxygen account
YES →
- Someone has edited the SMS template and not used the HTML Editor or not used the proper format
Example email error:
- The Customer does not have a mobile number saved in their Delivery Detail's (See image below)
FYI - SMS's will not be sent to the "billing" details, they will always go to the Delivery detail's, you must provide a mobile number in the Delivery Details even if you have a number in the Billing address
Redoxygen user info
- You automatically get setup with a maximum of 25 messages per day one reached the text's wont send. You might want to increase this?
The daily limit is a rolling 24 hour period not a calendar day (so if you reach the limit in the afternoon you will not be able to send more messages the following morning).
We have noticed that adding in the BUZ email administrator yourself online does not work, you need to contact Redoxygen support to organise this
- Redoxygen support email is support@redoxygen.com
- Help documentation link for SMS email API > https://redoxygen.com/developers/email/