Technology can be finicky at times, there is so many factors at play.
Is it my browser? - Cookies, cache, too many tabs open, an update has caused issues
My computer? - Too many programs open
The Router, and /or Modem? Cookies, cache, too hot, needs an update, not been reset for several months
The Internet provider? Busy period, provider has an outage, bad weather (joke, but seriously seems to be a factor)
Is BUZ down? Server may have crashed, an update hasn’t worked properly
Is Xero, eWay, Paypal Google maps, down? BUZ intergrates with these and if they are down we cant talk to them
Am I having a bad day? (we all have them) - incorrect password, might have the TAB (capitals) key selected
What can I do about it?
Go back and try again, - see if you get the error again
See if anyone else in the office is getting the error
Clear cookies and cache
Try a different Internet Browser, Chrome, Firefox, Brave, and if you really have to Microsoft Edge😣
try using a “guest account” or an “incognito window”
Try accessing BUZ on your mobile device (make sure it is not connected to the Wifi)
Reset everything,
Start with closing all the browsers
Restart the computer (unlikely to change anything but might fix something)
Restart the Wifi (Router and Modem)
If none of these fix the issue, then report it to BUZ
Steps from here
Simply
go back,
take a screenshot,
log in to BUZ Help desk
Raise a request
Report a Bug
attach the screenshot with a description of how the error occurred
BUZ Support will get to you as soon as they can, all Bugs get the highest priority
Tips on getting this resolved ASAP
Provide as much information as possible,
Include order reference number/s
Steps that you took to find the error
If you think that a customer or product was part of the issue note it
Make sure the screenshot includes the URL and as much of the page as possible, if you just send the error we will not be able to see what has happened and we will ask you these questions, which will delay any effort of resolving the issue.
