Help! I cant login

Technology can be finicky at times, there is so many factors at play.

If you are experiencing issues with BUZ here are a few things that could be affecting your experience.

Is it my browser? -

• Cookies, cache (click here for the easiest way to clear them), (or here to clear ALL website cookies, cache and browsing data)

• Too many tabs open.

• Browser update has caused issues.

• Duplicate saved passwords or autofill data. How to manage passwords, click on the browser to view their help page: Chrome, Edge

My computer? - Too many programs open.

The Router, and /or Modem?

• Cookies, cache.

• Modem/router too hot.

• Router or Modem needs an update.

• Router or Modem has not been reset for several months.

The Internet provider?

• Busy period.

• Provider has an outage.

• Bad weather (seriously this can be a factor).

Is BUZ down?

• One of the server’s may have crashed.

• An update hasn’t worked properly.

• One of the services that we use has made a change.

Is Xero, eWay, Paypal Google maps, down? BUZ integrates with these and if they are down we cant talk to them.

Am I having a bad day? (we all have them) -

• Incorrect password.

• Incorrect email address, (especially if you log in to other BUZ organizations).

• Might have the CAPS (capitals) key selected.

What can I do about it?

• Go back and try again - see if you get the error again

• Key in your user name and password, do not use saved or autofill data

• Check if anyone is able to log in with a different user name and password

• Try a different internet browser such as Chrome, Firefox, Brave, Microsoft Edge

  • Try using a “guest account” or an “incognito window”

• Try accessing BUZ on your mobile device (make sure it is not connected to the Wifi)

• Too many tabs open. Close all tabs and try again

• Is the user active? Try deactivating and reactivating them: https://buzsoftware.atlassian.net/wiki/spaces/HELP/pages/694714393

• Clear cookies, cache (click here for the easiest way to clear them), (or here to clear ALL website cookies, cache and browsing data)

• Duplicate saved passwords or autofill data. How to manage passwords, click on the browser to view their help page: Chrome, Edge

• Incorrect login URL (web address). The login URL should be https://login.buzmanager.com . If it is a saved bookmark/favourite, then you may have to delete the bookmark/favourite and add it again

  • Chrome: https://support.google.com/chrome/answer/188842?hl=en&co=GENIE.Platform%3DDesktop

  • Microsoft Edge:

• Reset everything,

  • Start with closing all the browsers

  • Restart the computer (unlikely to change anything but might fix something)

  • Restart the Wifi (Router and Modem)

  • Try resetting your password.

If none of these fix the issue, then report it to BUZ

Steps from here

Simply

• Go back to BUZ

• Take a screenshot of the whole page

• Log in to BUZ Help desk

• Raise a request

  • Report a Bug

Open

• Attach the screenshot with a description of how the error occurred

• BUZ Support will get to you as soon as they can, all Bugs get the highest priority

Tips on getting this resolved ASAP

• Provide as much information as possible,

• Include order reference number/s

• Steps that you took to find the error

• If you think that a customer or product was part of the issue note it

• Make sure the screenshot includes the whole page, obviously if you have any accounting information or anything personal I dont need to see that but

  • URL

  • The page you are trying to get or are currently at

  • If there is a Red error message, even if it doesnt make sense that can help me.

    Open

    

     

  As much of the page as possible, if you just send the error we will not be able to see what has happened and we will ask you these questions, which will delay any effort of resolving the issue.