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Web page links to Jira system help

Jira Concepts - Issues

Defining issue type field values

Defining resolution field values - how to change the resolution details users see

Define New Status or Steps in JIRA Workflow


Jira Service Desk Ticketing process

Here you can see what the clients show receive and add when setting up Jira Service Desk

  1. They receive a confirmation email from Jira advising BUZ has received the request and are looking into it. The customer has the option to view the request or Turn off notifications for the request.


2. View request → First time customers will be required to sign up for the JIra ticketing system (screenshot A) → Send Link (screenshot A) → Check your email (screenshot B) → Sign Up (screenshot C) 


A

B


C


This is the ticket details for the support email sent










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