BUZ has the ability to send automatic emails for an order when the Order, Job tracking and Dispatch Status are changed.
Automatic (status) change emails can be sent to your customers using different email templates based on your customer groups.
To send automatic emails when an order is Accepted, set up BUZ as per the below steps.This This automatic email will be sent when the ACCEPT green button is hit as an order is being placed in BUZ even if the order requires a Check Measure to be completed or the order to be
approved .
(Needs Minimum Deposit Approval/Discount Approval Needed).
NOTE: This function will only work if you do not have automatic order processing activated.
Step 1 → Set up your email templates, you can have different templates for different Customer groups some example can be found here.
Step 2 →
Step 3 →Set up or check you have the following Order Status with the required function Needs Processing.
Settings → Sales Settings → Order Status
Step 3 → Update the Accepted (Needs Processing) Order Status to Send Email on Status Change and choose which Email Template to use.
Note: If using 'Lead Group Email Templates' refer to the Help documentation here for specific configuration details.