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Email providers have measures in place to reduce spam and scam emails being sent to their users
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; this can be a problem for legitimate companies trying to send Quotes, Invoices and any other emails to their clients. To prevent your emails from going to a Junk inbox, BUZ has created a
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tool to verify your
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Domain (yourcompany.com.au) with our email server.
When your customer sees an email, it comes from our server and not your email provider. Occasionally this causes emails to be sent to junk or bounce back to BUZ, due to the tighter restrictions email servers have put in place to mitigate spam emails. You may have seen emails forwarded to you from admin@buzsoftware.com.au, which was a temporary process so that you didn’t lose any replies.
The developers have been working on a tool that can help reduce the chance of you email going to a Junk folder or spam inbox.
BUZ has set up a facility to register your email account/s, so our server allows us to verify with the email providers that all the emails being sent are legitimate.
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Validating a single email address
1. Settings → Organization Details
2. The email address you signed up with will auto-populate in the “Email Accounts” Field; you can change this if required. Once you are happy with the email address, click on the “Send Verification Email” Button
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The status will change.
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Linking Domains
This step requires more work but is well worth the effort.
If you have access to an IT person who has experience with DNS or you have experience with DNS, this option provides a better solution. It will show all emails from the intended user rather than a group email.
To register your email domain with BUZ, you will need to do the following:
Step-by-step guide - Option 1 - Linking Domains
1. Open Settings in BUZ
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Go to Settings → Organization Details
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Scroll down to Email
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Configuration → Email from domain
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Enter your email domain name (e.g. Yourcompany.com.au)
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Click out of the text box
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A set of information will be generated that will need to be placed into the DNS server that your company uses.
It will look like this: “DNS Record: Name = _amazonses.buzsoftware.com.au, Type = TXT, Value = dLYmFGtu9PRADD/3YYVzmUIjqFw=”
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7. The person that manages your IT infrastructure will know how to add this to your companies DNS.
Next, you will need to add a CNAME Record to the Domain, which will differ depending on your domain; I suggest reading their documentation or doing a simple Google search for “adding a CNAME Record”.
Once this occurs, our server will be able to verify the entry and “Validation Status” should change from pending to success (this can take up to 15 minutes)
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As all domains differ we cannot provide a step by step process for creating a rule. If you get stuck we may be able to help, send an email to support@buzsoftware.com.au
Step-by-step guide - Option 2 - Validating a Single email address
If this is not a viable option for your business we have a second option, a simplified method which will still help get your emails to the client but the email address will only show the email account nominated in the steps below
1. The email address you signed up with will be auto populated in the “Email Accounts” Field, you can change this if required. Once you are happy with the email address, click on the “Send Verification Email” Button
The status will change
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DKIM Records
Login to the BUZ Helpdesk, and once the CNAME record has been validated, we will provide you 3 DKIM Records to add to the domain.
SPF Record
If your domain doesn't have an existing SPF record, publish a TXT record with the following value. The name of the record can be blank or @, depending on your DNS service.
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"v=spf1 include:amazonses.com ~all" |
SPF records can contain multiple include statements. If your domain already has an SPF record, you can add an include statement for Amazon SES by using the following format:
| Code Block |
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"v=spf1 include:example.com include:amazonses.com ~all" |
More information can be found here: https://docs.aws.amazon.com/ses/latest/dg/send-email-authentication-spf.html
As all domains differ, we cannot provide a step-by-step process for creating a rule. You may need a Google search or contact your domain provider for assistance.