BUZ follows the order sequence below:
Enter the order > Order is accepted > Check Measure is complete > Job Tracking > Dispatch
You can complete If you notice an order doesn’t have the correct status in Dispatch or Job Tracking, there can be several reason for this, but the most common are:
An order item may have been changed, added or removed (such as a component has been added to the order)
A line item status may not have been updated or saved correctly
Changes made in a previous step but not confirmed in the following steps (such as changes made to an order during Check Measure but not confirmed after in Job Tracking or Dispatch)
You can confirm things out of order but it may affect the processes following it. The reason for this design is so that both your production and dispatch can be aware of any changes made and reduce reworks.
It’s important to identify what is causing the statuses to change. Some things to start with are:
Is it happening to all orders/jobs
Are there any common items (or customers) in the affected orders/jobs
Are there any changes to the orders/jobs (such as new products/components being added to the same job)
Are staff updating the required processes correctly or are they missing anything when updating a job
Has there been any changes or updates to the Job Tracking/Dispatch Lines or Statuses
There are different steps you’ll need to take depending on the cause and required outcome.
In this the example below, the Installation line changes from Confirmed to Unconfirmed due to a new component being added.
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Settings > Inventory Settings > Groups > select the relevant group with components > scroll down to Job Tracking (Default) and change this selection to none and save.
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Please note, doing this will affect all items in the corresponding Group, hence if there is something that requires a Job Tracking Line, then you should move it to a separate Group or create a separate group for the product/component.