Page Comparison

Overview

Customer Groups as the name implies is to group customers for marketing and account management purposes.

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Customer Groups have parameters that apply only to that group such as:

1. Deposit percentage required to process order.
2. Commission proportion applicable based on normal/ standard percentage. For example a rep may only get half commission when dealing commercial account customers while ad-hoc retail customer attract full commission.
3. Not all Inventory Groups may be on offer to the Group. (A Standard Users has the ability to see all Inventory Groups and to choose from them for all customers but if you are a Customer User of a Group then you only see the products that are selected for this group)

Image Removedlet you organize customers with shared characteristics and apply specific parameters to each group. These parameters control elements such as pricing, discounts, commissions, and access to inventory, enabling tailored interactions and streamlined processes for different customer types.

Key Parameters in Customer Groups

1. Default Deposit Account

   • If connected to an accounting package, this sets a default deposit account for each group. It ensures that deposits are consistently tracked within your accounting system.

2. Sequence Number

   • Assigning a sequence number can help prioritize groups in lists, making popular groups easier to find when creating leads.

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3. Commission Proportion

   • This parameter allows you to set the commission rate for sales representatives based on the group type. For example, a rep may receive full commission for ad-hoc retail customers but only half for commercial accounts.

4. Deposit Percentage

   • Specify a required deposit percentage for each group. This amount is required to process orders within the group, helping to standardize deposit practices.

5. Customer Price Group

   • Customer Price Groups enable the use of unique price grids for different customers, offering flexibility in pricing structures based on customer categories.

6. Customer Discount Group

   • This allows you to apply a percentage markup or markdown to a selected price grid or pricing coefficient, providing group-based price adjustments.

7. Inventory Groups

   • Define which inventory groups are accessible to specific customer groups, allowing control over product visibility and availability.

Customer Groups allow you to categorise your customers for better management and tailored services. This feature helps you apply specific pricing, discounts, and access controls based on the group a customer belongs to.

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The customer group can set the following for the Customer Cards

select which account deposits from this customer go to,

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Set the Commission rate that a salesperson would receive

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Set the Deposit Percentage required for a product.

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Select the Price Group

Select a Discount Group

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Select Products available to the Group.

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