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- If partial rework; the order gets invoiced and a copy of the order is created for only the reworked items. The copied order uses the next available suffix letter, say “.B” and is set to Waiting Action (Needs Processing) under quoting
- If full rework; it doesn’t get invoiced but will create a copy of the order for the reworked items. The copied order “.B” goes to Waiting Action (Needs Processing) under quoting
- If full rebook; just creates a new dispatch. Partial rebooks get copied if the rest of the items are completed because it will invoice the order.For more documentation
Reports on reworks
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To setup, your Rework statuses see documentation on Dispatch statuses → Dispatch Status
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View the Sales analysis report below is the criteria you would select; (But we recommend you create your own reports in Power Bi)
| Order types | Re-work/Re-Make |
| Use which date ) | Quote date is the date the original order was created unless the original order is more than 30 days old this would then be the date the rework was created Accepted date is the date the rework was created from pay in |
$0 Cost for supplier errors
You can remove the cost of a rework/remake in
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the case this is a supplier error.
This is available from your quote screen see below (Options > Clear Costs)
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For more documentation/explanation on reworks see Reworks & Rebooks
To setup, your Rework statuses see documentation on Dispatch statuses → Dispatch Status
Dispatch Documents
Email sent from Dispatch shouldn't be sent to customers as the email templates won't fill in the place holder information.
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