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Emailes can be setup to send on status change see here for setup → Email Templates

Lead Status




Lead status descriptionFunctionMeaning
1New LeadNot MeasuredNew lead, not yet seen by rep
2WonWonLead has converted to a sale
3LostlostLead was not converted to sale
4CancelledCancelledCancelled appointment
5Follow upFollow upFollow up appointment booked from quote

Order Status



Order status descriptionFunctionMeaning
1QuoteQuoteQuote (not yet accepted)
2Needs Minimum Deposit ApprovalDeposit approval neededDeposit added and Requires min deposit apporval
3Discount Approval NeededDiscount approval neededDiscount exceeded max disocunt and requires dsicount approval
4Declined (Lost)Lostquote - declined never accepted
5Accepted (Needs Processing)Needs Processingmanual process is required for a quote or rework that has been accepted
6Needs Remote FinalizingNeeds Remote order FinalizeAccepted Buz 2 Buz needs finalizing from supplier
7Pending (Waiting for) Check MeasureWaiting for check measureAccepted waiting for check measure
8Work in ProgressWork in progressAccepted didn’t require approval or has been approved and either has no check measure or check measure has been completed)
9Installed (To Be Invoiced)To be invoicedInstalled not yet invoiced
10CancelledCancelledAccepted then order Cancelled
11Invoiced (Complete)CompleteInvoiced/completed
12Credit NoteCredit NoteCredit note not an order applicable to invoiced orders
13Credit Approval NeededCustomer Credit Approval NeededCredit Approval Needed exceeded max credit limit