| Table of Contents |
|---|
BUZ Service Desk Ticketing
overview:overview
BUZ Service Desk (powered by Jira) is our ticketing system to record clients requests to ensure we provide responses to all your queries. You can log requests through the portal or by emailing support@buzsoftware.com.au when you receive responses from BUZ support it will be through the BUZ Service Desk and it's best to log to be able manage your request, see the history and open attachments and images.
How to set up BUZ Service Desk for the first time
:Below are the steps on how to set up BUZ Service Desk to manage your requests including seeing attachments.
1.You will receive a confirmation email from BUZ Service Desk advising BUZ has received the request and we are looking into it. You have the option to view the request or turn off notifications for the request.
2. View request → First time customers will be required to sign up for the BUZ ticketing system (screenshot A) → Send Link (screenshot A) → Check your email (screenshot B) → Sign Up (screenshot C)
A
B
C
Once you sign up to the BUZ Service Desk you can then see your request from the email sent to support@buzsoftware.com.au. The BUZ Service Desk allocates a ticket number (BC-2084)
here you can view and manage your requests
How to view requests in BUZ Service Desk for existing customers
:Customers who have already signed up for BUZ Service Desk can use the View Request option to open the ticket and see how the request has been managed, view responses, images and attachments from BUZ support.
How to view existing requests in BUZ Service Desk
:Viewing existing requests in BUZ Service Desk.
- Click on the icon top right of the BUZ Service Desk screen.
2. Select → Created by me or All (if request has been lodged by someone else in your organisation)
4. To open the required request click on the link under Reference or Summary.
3. A list of requests will be shown. You can search by the filters at the top of the list.
5. You will see all the actions on the request, have the ability to add a comment or open the required images/attachments.
