BUZ Service Desk Ticketing

Here you can see what the clients show receive and add when setting up Jira Service Desk

process 

Table of Contents

Overview: 

BUZ Service Desk (powered by Jira) is our ticketing system to record clients requests to ensure we provide responses to all your queries. You can log requests through the portal or by emailing support@buzsoftware.com.au when you receive responses from BUZ support it will be through the BUZ Service Desk and it's best to log to be able manage your request, see the history and open attachments and images. 

How to set up BUZ Service Desk:

Below are the steps on how to set up BUZ Service Desk to manage your requests including seeing attachments.

1. You will receive a confirmation email from

   Jira

   BUZ Service Desk advising BUZ has received the request and we are looking into it.

   The customer has

   You have the option to view the request or

   Turn

   turn off notifications for the request.

2. View request → First time customers will be required to sign up for the

BUZ ticketing system (screenshot A) → Send Link (screenshot A) → Check your email (screenshot B) → Sign Up (screenshot C) 

AImage RemovedImage Added

B
Image RemovedImage Added

C

This is the ticket details for the support email sent

Image Removed

Once you sign up to the BUZ Service Desk you can then see your request from the email sent to support@buzsoftware.com.au. The BUZ Service Desk allocates a ticket number (BC-2084)

here you can view and manage requests

Image Added