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Reworks
Reworks are created from Pay in.
The "Dispatch status" is set to completed, but in the case of a Rework or Remake this is set to the status you require see below example "Rework".
By setting the status to Rework, you are resulting this order/or item in a rework. Which then proceeds to follow the below process
If the rework has not been invoiced then:
- If partial rework the order gets invoiced and a copy of the order is created for only the reworked items. The copied order uses the next available suffix letter, say “.B” and is set to Waiting Action (Needs Processing)
- If full rework it doesn’t get invoiced but will create a copy of the order for the reworked items. The copied order “.B” goes to Waiting Action (Needs Processing)
- If full rebook just creates a new dispatch. Partial rebooks get copied if the rest of the items are completed because it will invoice the order.
For more documentation on reworks see Reworks & Rebooks
To setup your Rework statuses see documntaito on Dispatch statuses → Dispatch Status
Documents
Email sent from Dispatch shouldn't be sent to customers as the email templates wont fill in the place holder information.
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